Welcome to Best Equestrian Shop’s FAQ section! As fellow riders, we understand the importance of having all the information you need about our premium equestrian products and services. Below you’ll find answers to the most common questions about our products, shipping, payments, and more.
About Our Products
What types of equestrian products do you offer?
We specialize in premium equestrian equipment including:
- Various saddles (All Purpose, Endurance, Close Contact, Dressage, English)
- Riding apparel (Breeches, Show Shirts, Full Seat Breeches)
- Footwear (English Riding Boots, Equestrian Shoes, Half Chaps)
- Safety gear (Helmets, Helmet Visors & Liners, Horse Riding Gloves)
- Accessories (Belts, Bags, Backpacks, Eventer Accessories)
- Special collections like the Danny & Ron’s Rescue Collection
Are your products suitable for competitive riders?
Absolutely! We cater to riders of all levels, from beginners to competitive professionals. Our products are selected to meet the demands of dressage, eventing, and other equestrian disciplines. Many of our customers use our gear for competitions and shows.
Do you offer children’s equestrian products?
Yes, we have a selection of products specifically designed for young riders, including Children’s Show Shirts and appropriately sized safety equipment. We understand the importance of proper fit for young equestrians.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view your order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder or contact us at [email protected].
Can I modify or cancel my order after placing it?
We process orders quickly to get your equestrian gear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods tailored for equestrians:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch (1-2 day processing)
- Free Shipping (via EMS for orders over $50): 15-25 business days after dispatch (1-2 day processing)
Do you ship internationally?
Yes! We proudly ship worldwide, bringing premium equestrian equipment to riders across the globe. However, please note that some Asian countries and remote regions may have shipping restrictions. If you’re unsure about delivery to your location, our customer service team is always happy to help.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey from our warehouse to your stable.
My competition is coming up soon. How early should I order?
As fellow riders, we understand the importance of having your gear in time for events. We recommend ordering at least 3-4 weeks before you need your items, especially during peak seasons. This allows time for processing, shipping, and any unexpected delays. For last-minute needs, choose Standard Shipping and contact us about rush processing options.
Payments & Pricing
What payment methods do you accept?
We accept the following payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers. For additional security, you can choose to pay through PayPal.
Do you offer price matching?
We strive to offer competitive prices on all our premium equestrian products. While we don’t have a formal price matching policy, if you find a lower price on an identical item from an authorized retailer, contact us at [email protected] and we’ll do our best to accommodate you.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your equestrian gear. You may return most items within 15 days of receipt for a refund or exchange, provided they are in original condition with all tags attached. Some items may be excluded (like custom or special order products). Please see our full Returns Policy for details.
How do I initiate a return?
To initiate a return, please email us at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and any necessary forms. For international returns, you may be responsible for return shipping costs.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution. You’ll receive an email confirmation when your refund has been processed.
What if my item arrives damaged or defective?
We carefully inspect all items before shipping, but if you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all associated costs.
Contact & Additional Help
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days. For urgent matters, please include “URGENT” in your subject line.
Where is your company located?
Our headquarters and warehouse are located at:
71 Bond Street, Newport, US 02840
However, we serve riders worldwide with our international shipping options.
71 Bond Street, Newport, US 02840
However, we serve riders worldwide with our international shipping options.
Do you offer product recommendations or fitting advice?
Yes! As experienced equestrians ourselves, we’re happy to provide product recommendations based on your discipline, skill level, and specific needs. Contact us at [email protected] with details about your riding style and what you’re looking for, and we’ll suggest the best options from our collection.
We hope this FAQ has answered your questions about Best Equestrian Shop. If you need any further assistance, don’t hesitate to contact our friendly customer service team. Happy riding!
The Best Equestrian Shop Team
www.riderhorsesale.com