Shipping Policy

At Best Equestrian Shop, we’re committed to delivering premium equestrian gear to riders worldwide while ensuring a seamless shopping experience from start to finish. Our policies are designed with the equestrian enthusiast in mind, balancing safety considerations with customer satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship globally except to some Asian countries and remote regions.

Returns & Exchanges

We stand behind our premium equestrian products and want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our straightforward policy below.

Return Policy Overview

• Return window: 15 days from receipt of order
• Items must be in original condition: unworn, unused, with all tags attached
• Original shipping fees are non-refundable

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Step 2: Wait for Approval

Our team will respond within 1-2 business days with return instructions and an RMA (Return Merchandise Authorization) number. Returns without an RMA number cannot be processed.

Step 3: Package and Ship

Securely package your return using the original packaging if possible. Include all original tags and documentation. Ship to:

Step 4: Refund Processing

Once we receive and inspect your return (typically within 3-5 business days after arrival):

• Refund Method: Your original payment method will be credited
• Processing Time: 3-5 business days after approval
• Shipping Costs: Original shipping fees are non-refundable

Exchange Process

To exchange an item for a different size or color:

1. Follow the same return process above
2. Clearly indicate in your email that you want an exchange and specify the replacement item
3. We’ll process the exchange once we receive your return
4. You’ll be responsible for any price difference and additional shipping costs

International Returns

For our international customers (excluding some Asian countries and remote regions):

• You are responsible for return shipping costs
• We recommend using a trackable shipping service
• Original shipping fees and any import duties/taxes are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

For any questions about our shipping or returns policy, don’t hesitate to contact our customer service team. We’re here to help ensure your equestrian shopping experience is nothing short of exceptional.

The Best Equestrian Shop Team